Welcome to www.morpethlogs.co.uk. If you are using our website to purchase products from us, you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and other such policies as we notify you of from time to time, which together constitute the entire agreement between us.
Our Online Shopping Terms and Conditions do not affect your statutory rights, either as a consumer or otherwise.
Our Online Shopping Terms and Conditions apply to all orders which you, the customer, place using our website www.morpethlogs.co.uk, which is operated by D.M.Taylor Firewood T/A Morpeth Logs. Please read them carefully before placing your order and print a copy for future reference.
Privacy and Communication
To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete, and that the credit or debit card details are correct and your own.
We will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation E-mail’); this is the point at which we accept your order and the contract is formed.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.
Colours, specifications, dimensions and descriptions of products
We have made every effort to display the colours, specifications, dimensions and descriptions (please note all images are for illustration purposes only) of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice. Our products are natural products and therefore variations will naturally occur.
Content & Intellectual Property Rights
www.morpethlogs.co.uk, its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by D.M.Taylor Firewood T/A Morpeth Logs Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.morpethlogs.co.uk cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.
You should also agree that no joint venture, partnership, employment or agency relationship exists between yourself and D.M.Taylor Firewood T/A Morpeth Logs You will not express yourself as an employee, agent or representative of D.M.Taylor Firewood T/A Morpeth Logs and we are not liable for any representation, act or omission on your part.
Right to withdraw purchases within “cooling off” period
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of fourteen days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website. Please note you may be liable for the cost of returning such items.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate of 5% for Domestic orders and at 20% with all Business Orders. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded.
Delivery charge is an additional cost if deliveries are outside of a 10 Mile radius of our business trading address postcode of NE61 3RZ at a charge of 50p per mile for every mile thereafter. Please refer to our Delivery Information for full details.
Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on our Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website at any point.
You may pay for the items which you order online using Paypal which is secure. We also have an SSL certification on our servers through Shopify, so you have peace of mind that your transaction is super secure.
D.M.Taylor Firewood T/A Morpeth Logs operates the highest level of security, meaning your card details are not kept anywhere on our servers. Any refunds are done directly through Paypal.
Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
D.M.Taylor Firewood T/A Morpeth Logs can only no longer accept cheques for payment.
If you wish to cancel your order, please contact our Sales Team. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge.
Standard deliveries to UK addresses
These are made within 5 working days from point of order.
Specific day delivery to UK addresses
We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact Darren quoting the order reference contained in your Order Confirmation Email.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. All goods must be signed for upon delivery.
Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Orders for Delivery Outside the United Kingdom
We do not deliver outside of the our catchment area stated on our Delivery website.
Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
If we have sent you an incorrect item, please notify our Sales Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
We will be responsible for any losses you suffer as a direct result of us breaching these Online Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these Online Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Online Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these Online Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these Online Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these Online Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing Law and Jurisdiction
These Online Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
Pre-Sales Assistance and After Sales Support:
Please contact our Sales Department
Tel: Monday to Friday from 9.00am to 5.00pm and Saturday 9.00am to 12.00pm (GMT); Details can be found on our contact page.
Promotions and Promotional Codes
If you have a published Morpeth Logs promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household.
Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact us direct.
The term D.M.Taylor Firewood T/A Morpeth Logs or ‘us’ or ‘we’ refers to the owner of the website whose registered office is |No1. The Cottage, East Benridge Farm, Morpeth, NE61 3RZ. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.